Questions Anyone ?

QUESTIONS ANYONE ?

ORDER QUESTIONS

  • Do you take orders over the phone?
    Yes, of course! To place an order by phone, please contact our customer service department at 212.432.0001. While our sales specialists can help you determine which products you need and answer any questions you may have, to expedite the process please have product SKUs as well as your shipping and billing information ready to go.
  • Where can I check the status of my order?
    To check the status of your order, please log into your account and you can track as your order moves from processing to shipping. If you know your order has shipped, you can track your packages through the shipping confirmation you received via email,or by logging into your account here click My Orders, and then clicking on the order you would like to track. If you do not have an account or did not receive a shipping confirmation email, please contact our customer service department by calling +1 212.432.0001 or use the contact form here.
  • What if I need to cancel my order that I placed online?
    If for some reason you need to cancel your order, please call 212.432.0001 immediately after placing your order, and we'll do everything we can to accommodate your request. To give you the best service our automated process fills orders extremely quickly, so unfortunately the time window for changes or cancellations is very short.
    Please note: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.
  • What is your return policy?
    We hope you are happy with your purchase, but if not, contact us within 30 days for a credit or refund. To make a return, simply fill out the contact form and note you would like to return or exchange a product.
    Please note: Return policies apply to purchases made at fullcirclehome.com & www.creokitchen.com only. If you have purchased your product from another website or retailer, please contact that retailer directly.
  • What if I have received damaged or defective merchandise?
    We stand by our products and issue free replacements for any item that has a manufacturing damage, defect, or other seller related issue. To report defective or damaged merchandise, please fill out our contact form here.

    However, while we design our glass bottles to minimize the likelihood of breakage, they are still glass and are not break-proof. Thus, our glass bottles are not eligible for free replacements due to breakage from being dropped. If you need a replacement glass for any of your Full Circle bottles, please visit our replacements category, where you can find replacement parts available for purchase.

  • Do your products come with a warranty?
    Our products are made with form, function and sustainability in mind. However, we do not offer a specified product warranty. If you feel that you have a received a damaged or defective piece of merchandise please fill out our contact form here.
  • What is your shipping policy?
    Orders placed on www.fullcirclehome.com or www.creokitchen.com can be shipped to the fifty United States. Full Circle Home uses FedEx as their primary shipping vendor. Rates and lead times are subject to FedEx and Full Circle Home cannot guarantee delivery, below are the expected delivery windows.

    FedEx SmartPost (7-10 days) FedEx Home Delivery (5-7 days) FedEx 2Day (2 days)

    Orders shipping Express must be placed by 3:00pm EST to ensure same day processing. Any orders placed after 3pm EST will be processed and shipped the following day. Orders placed on Friday, Saturday or Sunday will be processed the following Monday. While most Ground orders process and ship within 2 business days, please allow up to 5. You will receive a shipping confirmation with tracking upon shipment.

  • What are your shipping rates?
    Paid shipping rates may vary. Orders shipping within the United States are automatically calculated at the time of purchase based on the delivery service requested, the size and/or weight of the package, and the shipping and destination postal codes. If the shipping address provided at the time of purchase is incorrect and/or a package is returned, additional shipping fees will apply.

    Please see shipping policy for more details.

  • Do you offer promotions?
    Promotions are offered for a limited time only and result in a dollar or % value off product, order or shipping charges. Promotions require the use of a code entered during check out. Promotions cannot be applied to prior purchases or timeframes extended. Multiple promotions cannot be used on the same order. Promotions may or may not be combined on both Full Circle & Creo products. To gain access to insider information and promotional discounts, please register for our mailing list . If you have questions on a specific promotion, please contact customer service through the contact us section.
  • What is your privacy policy?
    PRIVACY STATEMENT

    SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

    SECTION 2 - CONSENT

    How do you get my consent?

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    How do I withdraw my consent?

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@fullcirclehome.com or mailing us at: Full Circle Home LLC 25 East 21st St Suite 301 New York NY USA 10010

    SECTION 3 - DISCLOSURE

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    SECTION 4 - MAGENTO

    Our store is hosted on Magento. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    Your data is stored through Magento’s data storage, databases and the general Magento application. They store your data on a secure server behind a firewall.

    Payment:

    If you choose a direct payment gateway to complete your purchase, then Magento stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    For more insight, you may also want to read Magento’s Terms of Service here or Privacy Statement here.

    SECTION 5 - THIRD-PARTY SERVICES

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

    Links

    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    SECTION 6 - SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    SECTION 7 - COOKIES

    Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

    SECTION 8 - AGE OF CONSENT

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    SECTION 9 - CHANGES TO THIS PRIVACY POLICY

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@fullcirclehome.com or by mail at Full Circle Home LLC

    [Re: Privacy Compliance Officer]

    [25 East 21st St Suite 301 New York NY USA 10010]

    WEBSITE TERMS AND CONDITIONS

    These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our Full Circle Home, LLC (hereafter ‘Full Circle’) use of cookies in accordance with the terms of Full Circle's privacy policy.

    License to use website

    Unless otherwise stated, Full Circle and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

    You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. You must not:

    - republish material from this website (including republication on another website);

    - sell, rent or sub-license material from the website;

    - show any material from the website in public;

    - reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;

    - edit or otherwise modify any material on the website; or

    - redistribute material from this website [except for content specifically and expressly made available for redistribution.

    Where content is specifically made available for redistribution, it may only be redistributed [within your organisation.

    Acceptable use

    You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful,illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

    You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Full Circle’s express written consent.

    You must not use this website to transmit or send unsolicited commercial communications.

    You must not use this website for any purposes related to marketing without Full Circle’s express written consent.

    Restricted access

    Access to certain areas of this website is restricted. Full Circle reserves the right to restrict access to other areas of this website, or indeed this entire website, at Full Circle’s discretion.

    If Full Circle provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

    Full Circle may disable your user ID and password in Full Circle’s sole discretion without notice or explanation.

    User content

    In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

    You grant to Full Circle a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.You also grant to Full Circle the right to sub-license these rights, and the right to bring an action for infringement of these rights.

    Your user content must not be illegal or unlawful, must not infringe any third party's legal rights,and must not be capable of giving rise to legal action whether against you or Full Circle or a third party (in each case under any applicable law).

    You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

    Full Circle reserves the right to edit or remove any material submitted to this website, or stored on Full Circle’s servers, or hosted or published upon this website. Notwithstanding Full Circle’s rights under these terms and conditions in relation to user content, Full Circle does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

    No warranties

    This website is provided “as is” without any representations or warranties, express or implied. Full Circle makes no representations or warranties in relation to this website or the information and materials provided on this website.

    Without prejudice to the generality of the foregoing paragraph, Full Circle does not warrant that:

    - this website will be constantly available, or available at all; or

    - the information on this website is complete, true, accurate or non-misleading.

    Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

    Limitations of liability

    Full Circle will not be liable to you (whether under the law of contact, the law of torts or otherwise)in relation to the contents of, or use of, or otherwise in connection with, this website:

    - to the extent that the website is provided free-of-charge, for any direct loss;

    - for any indirect, special or consequential loss; or

    - for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

    These limitations of liability apply even if Full Circle has been expressly advised of the potential loss.

    Exceptions

    Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Full Circle’s liability in respect of any:

    - death or personal injury caused by Full Circle’s negligence;

    - fraud or fraudulent misrepresentation on the part of Full Circle; or

    - matter which it would be illegal or unlawful for Full Circle to exclude or limit, or to attempt or purport to exclude or limit, its liability.

    Reasonableness

    By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

    If you do not think they are reasonable, you must not use this website.

    Other parties

    You accept that, as a limited liability entity, Full Circle has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Full Circle’s officers or employees in respect of any losses you suffer in connection with the website.

    Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Full Circle’s officers, employees, agents,subsidiaries, successors, assigns and sub-contractors as well as Full Circle.

    Unenforceable provisions

    If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law,that will not affect the enforceability of the other provisions of this website disclaimer.

    Indemnity

    You hereby indemnify Full Circle and undertake to keep Full Circle indemnified against any losses,damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Full Circle to a third party in settlement of a claim or dispute on the advice of Full Circle’s legal advisers) incurred or suffered by Full Circle arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

    Breaches of these terms and conditions

    Without prejudice to Full Circle’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Full Circle may take such action as Full Circle deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website,contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

    Variation

    Full Circle may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

    Assignment

    Full Circle may transfer, sub-contract or otherwise deal with Full Circle’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

    Severability

    If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

    Entire agreement

    These terms and conditions, together with the Privacy Policy, constitute the entire agreement between you and Full Circle in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

    Disputes

    These terms require you to arbitrate disputes, waive your right to a jury trial and limit the manner in which you can seek relief for any alleged breach of these terms to the fullest extent permitted by law. Any dispute or claim relating in any way to these terms of use, this website, or any products or services sold or distributed by or through this website, will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims so qualify. The Federal Arbitration Act and federal arbitration law will apply to any arbitration conducted in connection with these terms and conditions, and any such arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of the American Arbitration Association (“AAA”). To the fullest extent permitted by law, we each agree that any arbitration or other dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. You and Full Circle agree, to the fullest extent permitted by law, to waive any objection based on lack of personal jurisdiction, place of residence, improper venue or forum non-conveniens, and you agree to give up any right to a jury trial in any such arbitration or other dispute resolution proceeding.

    Law and jurisdiction

    These terms and conditions will be governed by and construed in accordance with [GOVERNING LAW], and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of New York.

    Full Circle’s details

    The full name of Full Circle is Full Circle Home, LLC

    [Full Circle is registered in Nevada under registration number 68-0678157.

    Full Circle’s registered address is 146 W29th St Suite 9W New York, NY 10001.

    You can contact Full Circle by email to info@fullcirclehome.com

    Credit This document was created using a Contractology template available at http://www.contractology.com.

COMPANY QUESTIONS

  • What does the name “Full Circle” mean?
    The name Full Circle comes from our philosophy that a product’s life cycle should be cyclical rather than linear. Products made from materials that come from the earth can have long, functional lives, and then return from where they came, rather than collecting in a landfill. Learn more about who we are and what we stand for here.
  • Where are Full Circle products produced?
    Full Circle products are manufactured all over the world. This allows us to be selective about the materials and factories we use to develop each of our unique products. You will notice on most our packaging that we list our products as “Responsibly made in China.” Full Circle was launched by our four co-founders while living abroad in China. Many of our products use bamboo, cellulose and loofah, all raw materials which grow in China. We are involved in everything from raw materials sourcing (we have personally been to the loofah farm, and met the bamboo growers, for example) to production, to distribution. Check out our learn section to understand more about our responsible practices.
  • Where can I find Full Circle products?
    Full Circle products are available online, in national chain and independent shops in the United States and across the world. To find the store nearest you, visit our store locator or contact the distributor in your country.
  • Does Full Circle support any charitable donations?
    As part of our effort to contribute to our community, we participate in a number of charitable endeavors and donations. Unfortunately, due to the nature of our business we can’t give to every cause or provide donations for every event. If you have something in mind, don’t hesitate to reach out to us! Please use the contact form here.
  • Where can I find you on social media?
    Full Circle Home is active on Facebook, Twitter, Instagram and Pinterest. There you’ll find sneak peeks on new products, giveaways, reviews, green living tips, and more! Like us, follow us, contact us! We’d love to hear from you.
  • Are you hiring?
    We are constantly looking for passionate team members as we grow. We post available positions on a number of job boards, including LinkedIn. Feel free to contact us directly about future opportunities at info@fullcirclehome.com

Not finding what you are looking for?

If you have a question that you can’t find an answer to on our site, please contact our customer service department. We are available via email or phone at +1 212.432.0001, Mon-Fri 9am-6pm EST, and would love to hear from you!