To check the status of your order, please log into your account and you can track as your order moves from processing to shipping. If you know your order has shipped, you can track your packages through the shipping confirmation you received via email, or by logging into your account here click My Orders, and then clicking on the order you would like to track. If you do not have an account or did not receive a shipping confirmation email, please contact our customer service department by calling +1 212.432.0001 or use the contact form here.
If for some reason you need to cancel your order, please call 212.432.0001 immediately after placing your order, and we'll do everything we can to accommodate your request. To give you the best service our automated process fills orders extremely quickly, so unfortunately the time window for changes or cancellations is very short.
Please note: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.
The name Full Circle comes from our philosophy that a product’s life cycle should be cyclical rather than linear. Products made from materials that come from the earth can have long, functional lives, and then return from where they came, rather than collecting in a landfill. Learn more about who we are and what we stand for here .
Full Circle products are manufactured all over the world. This allows us to be selective about the materials and factories we use to develop each of our unique products. You will notice on most our packaging that we list our products as “Responsibly made in China.” Full Circle was launched by our four co-founders while living abroad in China. Many of our products use bamboo, cellulose and loofah, all raw materials which grow in China. We are involved in everything from raw materials sourcing (we have personally been to the loofah farm, and met the bamboo growers, for example) to production, to distribution. Check out our products section to understand more about our responsible practices.